Responsible Gaming Policy

Effective Date: January 1, 2026

Boho Casino is committed to providing a safe and responsible gaming environment for all players in Australia. We recognize that while gaming is a form of entertainment for the majority of our customers, it can become problematic for some individuals. This Responsible Gaming Policy outlines our commitment to player protection and the tools available to help maintain control over gaming activities.

1. Our Commitment to Responsible Gaming

Boho Casino Australia operates under strict regulatory compliance with Australian gaming laws and adheres to the highest standards of responsible gaming practices. We are dedicated to:

• Preventing underage gambling and protecting vulnerable individuals
• Providing accurate information about gaming risks and probabilities
• Offering comprehensive self-management tools and resources
• Training our staff to identify and respond to problem gaming indicators
• Partnering with professional organizations to support players in need
• Promoting responsible gaming practices through education and awareness

2. Age Verification and Protection of Minors

Boho Casino maintains a zero-tolerance policy regarding underage gambling. All players must be 18 years of age or older to register and play at bohocasino.

2.1 Verification Procedures

• Mandatory age verification during the boho casino login registration process
• Document verification requiring valid government-issued identification
• Advanced technology systems to detect and prevent underage access attempts
• Regular audits of player accounts to ensure compliance
• Immediate account suspension and investigation of suspected underage accounts

2.2 Parental Controls

We strongly encourage parents and guardians to implement internet filtering software and parental controls on devices used by minors. Boho Casino Australia provides information on our website about available protection tools and best practices for preventing minors from accessing online gaming platforms.

3. Self-Management Tools

Boho Casino offers comprehensive self-management tools accessible through your boho casino australia login account dashboard. These tools are designed to help you maintain control over your gaming activities.

3.1 How to Set Limits

1. Log into your boho casino account
2. Navigate to "Account Settings" or "Responsible Gaming"
3. Select the desired limit type
4. Enter your preferred limit amount and time period
5. Confirm your selection
6. Receive email confirmation of the limit activation

4. Self-Exclusion Program

Self-exclusion is a voluntary program that allows players to restrict their access to Boho Casino services for a predetermined period. This tool is designed for individuals who feel they need a complete break from gaming activities.

4.1 Self-Exclusion Periods

• Minimum Period: 6 months
• Standard Periods: 6 months, 1 year, 2 years, 5 years
• Permanent Exclusion: Indefinite account closure

4.2 Self-Exclusion Process

1. Contact our Responsible Gaming Team via email at responsiblegaming@bohocasinos-au.com or through live chat
2. Specify your desired exclusion period
3. Confirm your identity through verification procedures
4. Receive written confirmation of your self-exclusion
5. All account access, including boho casino login, will be immediately blocked

4.3 During Self-Exclusion

While self-excluded from Boho Casino Australia:

• Your account will be immediately suspended and inaccessible
• You will not receive any promotional communications or marketing materials
• Any pending withdrawals will be processed within standard timeframes
• You will be unable to create new accounts using the same or different credentials
• Attempts to circumvent self-exclusion will result in permanent account closure and forfeiture of funds
• The boho casino app will not allow login access during this period

4.4 Reactivation After Self-Exclusion

Accounts cannot be reactivated during the self-exclusion period. After the exclusion period expires:

1. Your account will not automatically reopen
2. You must contact our Responsible Gaming Team to request reactivation
3. You will be required to confirm that you wish to resume gaming activities
4. Our team will provide information about responsible gaming resources
5. Reactivation is subject to a 24-hour processing period for reflection
6. You may set new limits upon account reactivation

5. National Self-Exclusion Programs

In addition to our internal self-exclusion program, Boho Casino supports and integrates with national and state-based self-exclusion registers in Australia. We encourage players to consider these comprehensive programs for multi-operator protection.

5.1 Australian Self-Exclusion Registers

• National Self-Exclusion Register: Managed by Australian gaming regulators, this register allows players to exclude themselves from multiple licensed operators simultaneously
• State-Based Programs: Individual states may operate additional exclusion programs with specific features
• Boho Casino participates in all applicable self-exclusion registers and honors exclusions registered through these systems

6. Recognizing Problem Gaming

Problem gaming can develop gradually and may not be immediately apparent. Boho Casino Australia encourages all players to regularly assess their gaming behavior using the following indicators.

6.1 Warning Signs

Consider whether any of the following statements apply to you:

• Spending more time or money on gaming than you can afford
• Gaming interfering with work, education, or personal relationships
• Borrowing money or selling possessions to fund gaming activities
• Feeling guilty, anxious, or depressed about gaming
• Attempting to win back losses by increasing bets or playing more frequently
• Lying to friends or family about gaming activities or losses
• Neglecting personal responsibilities or self-care due to gaming
• Difficulty controlling or stopping gaming despite negative consequences
• Gaming as an escape from personal problems or negative emotions
• Experiencing withdrawal symptoms when unable to play

7. Support Resources and Professional Help

Boho Casino partners with leading Australian organizations specializing in problem gaming support and treatment. These services are confidential, professional, and available 24/7.

7.1 Australian Support Organizations

7.2 State-Specific Resources

Additional support services are available through state-based organizations:

• New South Wales: Gambling Help NSW
• Victoria: Gambler's Help Victoria
• Queensland: Gambling Help QLD
• South Australia: Gambling Help SA
• Western Australia: Problem Gambling Support Services
• Tasmania: Gambling Support Program
• Northern Territory: Problem Gambling Services
• Australian Capital Territory: ACT Gambling Counselling

8. Financial Management and Banking Controls

Responsible financial management is essential for safe gaming practices at Boho Casino.

8.1 Banking Recommendations

• Use separate bank accounts or payment methods exclusively for gaming activities
• Set banking alerts for transactions exceeding predetermined amounts
• Consider using prepaid cards with fixed amounts to control spending
• Never use credit cards or borrowed funds for gaming
• Keep detailed records of deposits and withdrawals
• Review your gaming expenditure regularly through your boho casino australia login account history

8.2 Payment Method Blocking

Players can request blocking of specific payment methods on their account:

• Contact our support team to request payment method restrictions
• Specify which payment types should be blocked (credit cards, certain e-wallets, etc.)
• Restrictions take effect immediately and can be maintained long-term
• Removal of payment blocks is subject to a 48-hour cooling-off period

9. Reality Checks and Session Management

Boho Casino implements automatic reality check features to help players maintain awareness of their gaming duration and expenditure.

9.1 Reality Check Notifications

• Automatic notifications appear after every 60 minutes of continuous play
• Displays current session duration and net win/loss amount
• Provides option to continue playing or log out
• Players can customize notification frequency in account settings
• Available on both desktop and the boho casino app

9.2 Account Activity History

Your boho casino login account dashboard provides comprehensive activity tracking:

• Complete transaction history including deposits, withdrawals, and wagers
• Detailed gaming session logs with duration and outcomes
• Monthly and yearly summaries of gaming activity
• Downloadable reports for personal record-keeping
• Comparison tools to track changes in gaming patterns over time

10. Marketing and Communications Control

Boho Casino Australia respects your right to control the communications you receive from us.

10.1 Promotional Material Preferences

• Opt out of promotional emails and SMS messages at any time
• Unsubscribe links provided in all marketing communications
• Manage preferences through your account settings or by contacting support
• Automatic exclusion from marketing during self-exclusion or cooling-off periods
• Players using self-management tools can choose to limit bonus offers

10.2 Responsible Marketing Practices

Boho Casino adheres to strict responsible marketing guidelines:

• No marketing directed at minors or vulnerable individuals
• Promotional materials include responsible gaming messages
• Bonus terms and conditions clearly displayed and easily understood
• No targeting of self-excluded or voluntarily restricted players
• Regular review of marketing practices by compliance team

11. Staff Training and Intervention

All Boho Casino team members receive comprehensive training in responsible gaming practices and early intervention strategies.

11.1 Training Programs

• Mandatory responsible gaming certification for all customer-facing staff
• Regular refresher courses and updates on best practices
• Training in identifying signs of problem gaming behavior
• Protocols for appropriate intervention and customer support
• Referral procedures to professional help organizations

11.2 Proactive Monitoring

Boho Casino employs advanced monitoring systems to identify potentially concerning gaming patterns:

• Automated alerts for significant changes in deposit frequency or amounts
• Tracking of prolonged gaming sessions
• Detection of repeated account registration attempts
• Analysis of customer service interactions for distress indicators
• Intervention protocols when concerning patterns are identified

12. Game Integrity and Fair Play

Responsible gaming includes ensuring complete transparency and fairness in all gaming offerings at bohocasino.

12.1 Random Number Generation

• All games use certified Random Number Generator (RNG) technology
• Regular third-party audits by independent testing laboratories
• Published Return to Player (RTP) percentages for all games
• No manipulation or alteration of game outcomes
• Detailed game rules and odds information readily accessible

12.2 Transparency and Information

• Clear display of house edge and probability information
• Accessible game guides and tutorials
• Honest representation of winning potential and risk levels
• No misleading claims about guaranteed wins or systems
• Educational content about how gaming mechanics work

13. Complaints and Dispute Resolution

If you have concerns about our responsible gaming practices or wish to report an issue, Boho Casino Australia provides multiple channels for resolution.

13.1 Internal Complaints Process

1. Contact our Responsible Gaming Team at responsiblegaming@bohocasinos-au.com
2. Provide detailed information about your concern or complaint
3. Receive acknowledgment of your complaint within 24 hours
4. Investigation conducted by senior management
5. Written response provided within 7 business days
6. Escalation procedures available if initial resolution is unsatisfactory

13.2 External Dispute Resolution

If you are not satisfied with our internal resolution process, you may contact:

• The relevant Australian gaming regulatory authority in your jurisdiction
• Independent Alternative Dispute Resolution (ADR) services
• Consumer protection agencies
• Financial ombudsman services for payment-related disputes

14. Privacy and Confidentiality

Boho Casino treats all responsible gaming-related information with the highest level of confidentiality in accordance with Australian privacy legislation.

14.1 Data Protection

• Personal information related to responsible gaming measures is strictly confidential
• Self-exclusion records maintained securely and separately from marketing databases
• Access to responsible gaming data limited to authorized personnel only
• Information shared with support organizations only with explicit player consent
• Compliance with Australian Privacy Principles (APPs)

15. Minor Protection and Family Resources

Protecting minors from exposure to gaming is a fundamental responsibility of Boho Casino.

15.1 Technical Protections

• Age verification required before any real-money play access
• No free-play or demo modes accessible without age confirmation
• Integration with age verification service providers
• Regular audits of player age verification data
• Immediate account suspension upon detection of underage access

15.2 Parental Guidance Resources

Boho Casino provides resources for parents and guardians:

• Information about internet filtering software and parental controls
• Guidelines for discussing responsible gaming with young adults
• Warning signs of underage gaming activity
• Steps to take if you suspect underage gaming
• Links to family support services specializing in youth gaming issues

16. Continuous Improvement and Policy Review

Boho Casino is committed to continuously enhancing our responsible gaming practices based on industry developments, regulatory changes, and player feedback.

16.1 Policy Updates

• Annual review of Responsible Gaming Policy
• Updates implemented in response to new research and best practices
• Compliance monitoring with evolving Australian gaming regulations
• Player feedback incorporated into policy development
• Notification of material changes provided to all registered players

16.2 Industry Collaboration

Boho Casino actively participates in responsible gaming initiatives:

• Membership in responsible gaming industry associations
• Collaboration with research institutions studying problem gaming
• Sharing of best practices with other licensed operators
• Support for public awareness campaigns
• Contribution to development of industry-wide standards

17. Employee Assistance

Boho Casino recognizes that responsible gaming principles extend to our own staff members.

17.1 Staff Support Programs

• Confidential employee assistance programs for gaming-related concerns
• Restrictions on staff members playing at Boho Casino platform
• Regular wellness checks and mental health support
• Access to professional counseling services
• No retaliation for employees seeking help

This Responsible Gaming Policy was last updated on January 1, 2026. Boho Casino reserves the right to amend this policy at any time to reflect changes in our practices, regulatory requirements, or industry standards. Material changes will be communicated to all registered players via email and account notification.